A salon could use digital stamp cards by defining which purchases qualify, having staff add stamps through the merchant workflow, and letting customers check their stamp balance and reward progress.
This guide outlines a possible CHOPMEE salon loyalty programme. It does not describe an implemented customer programme or measured results.
Start with clear participation rules
Before introducing a stamp card, the salon would decide which purchases qualify, how stamps are earned and what customers can redeem. Staff should be able to explain the same rules consistently, including any exclusions or expiry conditions.
For example, the salon could choose a limited selection of services for its first programme rather than include every treatment. The aim would be to keep the offer understandable and manageable for both customers and staff. Reward conditions should be available before a customer decides to participate.
Add stamps through the merchant workflow
After an eligible purchase, a staff member would check the customer's membership and apply the salon's rules. The merchant would then add the stamp record through the CHOPMEE Merchant Dashboard or the designated workflow.
This step should be part of the checkout routine. Staff should not assume that a completed payment automatically adds a stamp. The salon would also need a clear process for handling questions about missing or incorrect records.
Help customers understand their progress
Customers can view their stamp balance and reward progress in the CHOPMEE app. Reception staff could explain where to find this information and who to contact if something does not look right.
A short explanation at the first visit could cover three practical questions: which purchases earn stamps, what the reward is, and how to request redemption. Keeping those answers consistent with the published programme rules would help avoid confusion.
Make reward redemption straightforward
When a customer asks to redeem a reward, staff would check the stamp record and the programme's conditions before processing the request. Any booking requirements or service exclusions should be explained clearly in advance.
Review the process before expanding
The salon could begin with one clearly defined programme, then review staff questions and customer feedback. If the rules are difficult to explain or the checkout steps are unclear, those issues should be addressed before adding more offers.
The starting point is a practical, understandable membership process. Any claims about repeat visits, customer retention or business results would need evidence from an actual programme after implementation.
Common questions about salon digital stamp cards
Who adds the stamps?
In the workflow described here, the merchant's staff add the stamp record through the Merchant Dashboard or a designated process. Customers should not assume that payment automatically adds a stamp.
Which services qualify and what can customers redeem?
The salon would decide which purchases qualify, how stamps are earned and what rewards can be redeemed. It should publish any exclusions, expiry conditions and booking requirements before customers participate.
What should a customer do if a stamp is missing?
Contact the salon or merchant so staff can check the purchase against the programme rules and stamp record.
Related CHOPMEE resources
Read the CHOPMEE merchant guide and FAQs for more guidance on digital stamp cards.
Visit the CHOPMEE app page for app information.
For CHOPMEE merchant enquiries, use the CHOPMEE contact page.